Every forklift truck goes backwards and forwards, up and down  -  it is what happens when it stops going backwards and forwards, up and down  that should be of concern.

 

It is the response time of the supplier, the technical expertise of the attending engineer, the ability of the supplier to source parts that matter just as much as the looks of the forklift truck in day one.

So how can we help you?

Do you currently have a forklift truck and have problems with your current supplier not attending to your breakdown quickly enough, or perhaps the engineer arrives quickly but diagnoses a part being required and promptly disappears for several days.

In the service companies of today the major overhead is always wages and so, many of the major forklift truck suppliers have reduced their head count and so the work load per person has increased and the waiting times for first visit or recall have extended. At Lektro our managers have all served their time on the tools and have no concerns in donning a pair of overalls and attending to your breakdown when our other engineers are busy.

We understand that the forklift truck in many warehouses is a basic necessity, no less so than the telephone or the office computer, without the forklift truck the goods stay on the shelves and the operation grinds to a halt. We appreciate that we need to get your forklift truck running again as soon as possible; this may not mean that the job is completed, it may be only a temporary repair while parts are sourced however where possible we will always leave your truck running.

With respect to your preventive maintenance services Lektro understands that not only the level and quality of maintenance is crucial but also the time when it is carried out is important so as not to disrupt the customers operation during the busy periods. Just as is communication with the customer, such as, simple work report sheets and quotes for repairs, to allow him to make decisions on the needs of his forklift fleet. 

At Lektro we refer to this as servicing the operation of the customer and looking after his needs, and not just turning up to repair the forklift truck asset and going away again.

If you need service or repairs, call us now for a quote on:
0800 0854245